How it works

Support search without rebuilding your docs stack

HelpSift is built around one workspace model: attach support content to projects, index it safely, and serve the right content through widget sites.

Step 1

Add support content

Create documents manually, import a single public URL, or bulk-import CSV content into a tenant-scoped project.

Step 2

Index content

Queue indexing jobs to chunk, persist, and publish content into the search index without crossing tenant boundaries.

Step 3

Serve widget search

Attach widget sites to projects and embed the public widget key in your product so end users can search the right content set.

Step 4

Tune and observe

Use failed-query review, search validation, and analytics to improve synonyms, pinned results, and source coverage over time.

Built for multi-tenant support teams

Projects, documents, widget sites, indexing jobs, analytics, and plan enforcement all stay scoped to the active workspace. The admin dashboard handles content operations, while the embedded widget serves the public search experience.