HelpSift
Semantic search for your help center
Embed a search widget that understands intent, not just keywords. Import your docs, tune results in clicks, and watch support tickets drop.
Try a search on our demo help center:
Built with
The problem
Traditional help center search relies on exact keyword matching. If your customer types "money back" but your article says "refund," they find nothing — and open a support ticket instead.
- Missed connections due to rigid phrasing requirements.
- No visibility into which searches fail or why.
The fix
Semantic search uses vector embeddings to match the meaning of queries to your content. It understands context, synonyms, and even typos.
- Intent-based ranking that surfaces the right answer every time.
- See exactly which queries fail and fix them in two clicks.
How it works
Import content
Crawl a URL, upload a CSV, or add documents manually. Your support content flows into a tenant-safe project structure.
Embed in minutes
One script tag, shadow DOM isolation, and a floating search button. Your users get semantic search without any backend work.
Tune and observe
See which queries fail, add synonym rules, pin results, and suppress noise. Analytics close the loop on search quality.
How we compare
| Feature | Support Search | Algolia | DIY |
|---|---|---|---|
| Semantic search | Built-in | Paid add-on | You build it |
| Setup time | Under 10 minutes | Days | Weeks |
| Search tuning UI | Yes | Advanced rules | Custom |
| Failed query analytics | Yes, with fix actions | Dashboard only | Custom logging |
| Pricing | $0–$199/mo flat | Usage-based | Infra costs |
Simple, transparent pricing
Start free. Upgrade when you need more capacity.
Free
$0/mo
- 1 widget site
- 25 documents
- 500 searches/mo
Starter
$29/mo
- 1 widget site
- 100 documents
- 5,000 searches/mo
Growth
$79/mo
- 3 widget sites
- 1,000 documents
- 50,000 searches/mo
Pro
$199/mo
- 10 widget sites
- 10,000 documents
- 250,000 searches/mo
Ready to ship better search?
Sign up, import your content, and embed a search widget on your site in under 10 minutes.