For SaaS support teams
Reduce support tickets with smarter search
Your help center search is broken. Users search, get irrelevant results, and open a support ticket instead. Semantic search understands intent — not just keywords.
The problem
- ✗Customers type 'money back' but your article says 'refund' — zero results, ticket created.
- ✗Your support team answers the same questions that are already documented.
- ✗You can't see which searches fail or why, so you can't fix the gaps.
How it works
HelpSift indexes your help center content with vector embeddings, so searches match meaning — not just exact words. The analytics dashboard shows you which queries fail, and you fix them with synonym rules and pinned results in two clicks.
Teams see up to 30% fewer repeat support tickets with better self-service search.